Supply acquisition

Driver onboarding

The application pipeline from first tap to first ride — and the 4-hour review SLA that keeps it moving.

In pipeline362
Awaiting review37
Past SLA6
Approval rate81.4%
Compliance queue

Applications this month

412

11.2%vs last week

Awaiting review

37

18.4%vs last week

6 breached the 4-hour SLA

Median time to approve

3h 12m

9.4%vs last week
Against 4h SLA80%

Activation rate

45.1%

3.2%vs last week

Applicants who complete a first ride

Onboarding pipeline

Where the 362 in-flight applicants are sitting today

Application received

118

Auto

  • Nikolai Ivanov

    Tampa · 2024 Honda CR-V

    D-44022h

  • Fatima Zahra

    Miami · 2022 Toyota Corolla

    D-44014h

  • Owen Mbeki

    Orlando · 2021 Mazda CX-5

    D-43996h
  • +115 more

Documents pending

94

7 day nudge

  • Diego Salazar

    Miami · 2023 Kia Forte

    D-43881d

  • Amara Lindgren

    Tampa · 2020 Subaru Outback

    D-43842d
  • +92 more

Under review

37

4h SLA · 6 breached

  • Kofi Mensah

    Jacksonville · 2022 Nissan Rogue

    D-43715h

  • Beatriz Campos

    Orlando · 2023 VW Jetta

    D-43693h

  • Ryan O'Neill

    Miami · 2021 Chevrolet Malibu

    D-43667h
  • +34 more

Background check

52

3–5 days (Checkr)

  • Leila Farouk

    Fort Lauderdale · 2022 Hyundai Tucson

    D-43522d

  • Tom Bergström

    Tampa · 2020 Ford Fusion

    D-43484d
  • +50 more

Approved · awaiting first ride

61

14 day activation

  • Aiko Tanaka

    Miami · 2023 Toyota Prius

    D-43303d

  • Marco Rossi

    Orlando · 2021 Honda Civic

    D-43226d
  • +59 more

Applicant funnel

Last 90 days, application through first ride

Started application1,284100.0%
Tapped 'Drive with us'
Submitted documents94273.4%

−26.6% drop-off from started application

Passed review76859.8%

−18.5% drop-off from submitted documents

Cleared background check70254.7%

−8.6% drop-off from passed review

Completed first ride57945.1%

−17.5% drop-off from cleared background check

Applications awaiting review

Ordered by time waiting — breached applications first

ApplicantVehicleDocumentsFlagWaitingDecision
KMKofi MensahD-4371 · Jacksonville
2022 Nissan Rogue6 of 6Clean5h 12m

SLA breached

BCBeatriz CamposD-4369 · Orlando
2023 VW Jetta6 of 6Clean3h 04m
RORyan O'NeillD-4366 · Miami
2021 Chevrolet Malibu5 of 6Insurance blurry7h 38m

SLA breached

LFLeila FaroukD-4352 · Fort Lauderdale
2022 Hyundai Tucson6 of 6Clean1h 22m
TBTom BergströmD-4348 · Tampa
2020 Ford Fusion6 of 6Name mismatch on registration2h 46m
ATAiko TanakaD-4330 · Miami
2023 Toyota Prius6 of 6Clean0h 51m