Saturday · 30 August 2026 · 09:41 EST
Command Center
One screen for the health of the marketplace — money, movement, supply and safety.
- Rides in progress
- 1,284
- Riders searching
- 312
- Drivers online
- 3,946
- Median pickup ETA
- 3m 48s
- Unfulfilled requests
- 1.9%
- Surge zones active
- 7
Gross bookings
$1.84M
Completed rides
142,908
Net take rate
18.2%
Promo spend absorbed 1.4 pts this month
Active drivers
8,412
72.6% of the 11,482 approved roster drove this week
Revenue & volume
Rolling 30 days across all live regions · updated 4 minutes ago
Weekend peaks track Friday and Saturday night demand in Miami and Orlando.
Quick actions
The six things most likely to need you today
Needs attention
Work queues with an SLA attached
Supply against demand
Requests versus available drivers, by hour, network-wide
Demand overtakes supply between 16:00 and 19:00, pushing median pickup ETA to 7.8 minutes — the single largest driver of rider abandonment this month.
Ride mix
Completed trips this month by product
- Private · Standard61,24042.9%
- Private · XL18,42012.9%
- Carpool39,81027.9%
- Scheduled14,28010.0%
- Airport9,1586.4%
Demand heatmap
Ride requests by hour and weekday, averaged over 4 weeks
Quick insights
Generated from this week's movement
- Risk6.8% unfulfilled
Friday 18:00 Miami Beach is short 210 drivers
Unfulfilled requests hit 6.8% in that window last week — three times the network average. Surge capped at 1.8× is not clearing the gap on its own.
Open supply plan - Opportunity+4.1 pts
Carpool margin is now 4.1 pts above private
Carpool grew to 27.9% of trips this month at a 22.3% take rate. Shifting 5% more volume would add roughly $61K in monthly contribution.
Review carpool pricing - Watch−5.7 pts
Driver 30-day retention slipped to 68.4%
Down from 74.1% in June. The drop concentrates in drivers who completed fewer than 20 rides in week one — an onboarding problem, not a pay problem.
Inspect onboarding cohort - Signal80% spent
WEEKEND25 is pacing to exhaust budget 2 days early
$19,940 of $25,000 redeemed. Incremental rides per dollar are holding at 1.42, so extending the budget likely still pays for itself.
Adjust campaign - Watch0.42%
Chargeback rate doubled on Amex to 0.42%
31 disputes in 14 days, most citing 'service not received' on scheduled airport pickups where the driver marked arrival early.
Review disputes
Service health
Against the operating targets
98.1%
Request fill rate
91.4%
On-time pickup
4.87
Avg driver rating
- Median pickup ETA
- 3m 48s
- Rider cancellation
- 4.6%
- Driver cancellation
- 1.9%
- Support contact rate
- 2.1 per 100 rides
- Complaints per 1K rides
- 3.4
- Refund rate
- 0.82%
Rider funnel
App open to five-star rating, last 30 days
−35.7% drop-off from app opens
−36.4% drop-off from destination entered
−3.6% drop-off from ride requested
−6.5% drop-off from driver matched
−15.5% drop-off from ride completed
City performance
Ranked by completed rides this month
| City | Rides | Net revenue | ETA | Cancel | Rating | MoM |
|---|---|---|---|---|---|---|
| Miami | 48,210 | $612,400 | 3.4m | 4.1% | 4.86 | 9.2% |
| Orlando | 32,180 | $401,900 | 3.9m | 4.8% | 4.81 | 12.4% |
| Tampa | 24,960 | $308,700 | 4.1m | 5.2% | 4.79 | 6.8% |
| Fort Lauderdale | 18,420 | $231,800 | 3.6m | 4.4% | 4.84 | 7.1% |
| Jacksonville | 12,840 | $154,200 | 4.6m | 6.1% | 4.72 | 3.4% |
| St. Petersburg | 4,180 | $51,600 | 4.8m | 6.4% | 4.74 | 14.8% |
| Tallahassee | 1,840 | $21,400 | 5.4m | 7.2% | 4.68 | 2.1% |
| SavannahPilot | 278 | $3,900 | 6.8m | 9.4% | 4.61 | 41.2% |
Top drivers this week
By completed rides
- 1
$9,840
4.97 - 2
$9,120
4.96 - 3
$8,760
4.94 - 4
$8,610
4.98 - 5
$8,240
4.92
Driver supply funnel
Applications through to first ride
45% of applicants complete a first ride within 14 days. The steepest loss is between application and document upload — 94 drivers stall there each month.
Open onboarding pipeline